We take seriously the protection of your privacy and maintaining the security of any personal information received from you. We understand that you are entitled to know that your personal data will not be used for any purpose unintended by you.
How, why and for how long we process your personal data
The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category. If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data. If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.
When you browse our website, we process data about your use of the website. This may include your approximate geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your website visits. This data is non-personally identifiable and so you are anonymous to us. The legal basis for processing this data is our legitimate interests, namely monitoring, analysing and improving our website usage and the services we provide. This data is stored in our Analytics service, Google Analytics, for an indefinite period of time, or until we decide we no longer need it for the purposes outlined above.
You can prevent your data from being used by Google Analytics by installing the Google Analytics opt-out browser add-on.
When you register an account with us
When you register an account on our website we process your name and email address. We may use this data to:
- verify your identity for security purposes
- provide you with our services
- sell services to you
- communicate with you
We process this information on the basis that there is a contract between us, or that you have requested we use the information before we enter into a legal contract. We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.
When you make an enquiry through our contact form or by sending us an email
When you submit an enquiry, we process the information contained in your enquiry, including your name and email address. We believe that you would reasonably expect us to process this data for the purposes of responding to your enquiry, and so we process it on the basis that there is a legitimate interest to you and to us in doing so.
We process this data and any data in subsequent email communication between you and us for as long as is necessary to adequately deal with your enquiry and track our communications with you.
When you subscribe to job alerts and/or newsletters
When you sign up to receive job alerts by email and/or a newsletter, we ask for your consent to process your personal information. We process this information in order to send you the information you have subscribed to. We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists. You can withdraw your consent at any time by instructing us by email at [email protected] or by clicking the Unsubscribe link in the job alert or newsletter you receive.
Information provided by you on the understanding that it will be shared with a third party
Our website allows you to post information with a view to that information being read, copied, downloaded or used by other people. Once your information enters the public domain, we have no control over what any individual third party may do with it. We accept no responsibility for their actions at any time.
Here are the individual cases where you may post information with a view to that information being read, copied, downloaded or used by other people:
- When you post a job, TEFL course or language school advert
Your job adverts, TEFL course adverts or language school adverts do not include any personally-identifiable information unless you decide to include such information in your advert. We believe that in creating an advert, you would reasonably expect us to process the data in order for other people to use it. As a result, we process it on the basis that there is a legitimate interest to us in doing so, namely the proper administration of our website. We do not specifically use the information you provide except to allow it to be displayed or shared.
When you make a payment for a product or service
Payment information is never taken by us either through our website or otherwise.
At the point of payment, you are transferred to a secure page on the website of PayPal, our payment service providers, or to a secure page on our website which operates the payment gateway through a pop-up window. In all cases though, your payment is controlled by Paypal, not by us. You can find information about Paypal’s privacy policies and practices here.
Information we process because we have a legal obligation
We may process, including disclosing to third parties, any of your data identified in this policy, if we are under a duty to do so in order to comply with a legal obligation, or in order to protect your vital interests or the vital interests of another natural person. This may include your personal information.
Other information we may process
We may process any of your data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
We may process any of your data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.
Accessing, updating and removing your personal information
You can at any time request a copy of your personal data processed by us, or request to have it updated if it is incorrect. You can do both these things by sending an email to [email protected]. After receiving your request, we will tell you when we expect to provide you with the information requested or correct the incorrect information.
If you wish to remove your personal information from our website, you can make a request by sending an email to [email protected].
Verification of your information
When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.
Complaints regarding content on our website
We moderate user generated content when necessary, but we are not always able to do so as soon as that content is published.
If you complain about any of the content on our website, we shall investigate your complaint. If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate.
Free speech is a fundamental right, so we have to make a judgement as to whose right will be obstructed: yours, or that of the person who posted the content that offends you.
If we think your complaint is vexatious or without any basis, we may not correspond with you about it.
Encryption of data sent between us
We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us. Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.
Retention period for personal data
- to provide you with the services you have requested
- to comply with other law, including for the period demanded by our tax authorities
- to support a claim or defence in court
Third party websites
We may include links to third party websites that are controlled and maintained by others. It is your responsibility to review the privacy and cookie policies of these sites. We are not responsible for the policies and practices of third party sites.
We follow the Act on Promotion of Information and Communication Network Utilization and Information Protection, etc., and notify the “Personal Information Processing Policy” on the site. You can find more information about South Korea data protection legislation at the Korea Legislation Reseach Institute website.